FAQ & CONTACT

The last thing you do when presented with a PO420 or PO430 code is to change the Converter. It is important to remember these codes are Catalytic Efficiency Codes. They are NOT telling you that you have a defective or “bad” Converter. They are telling you that the Converter isn’t doing its job and you or your technician must find out why.

Our vendors ship FedEx ground and freight costs are added to your invoice. Original and Return freight charges are not reimbursable unless the return is a direct result of our error. On orders shipped Over night or Second Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential addresses. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return it to the sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We are not responsible for missing, damaged, or incorrect parts after 10 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

We will accept authorized returns within 10 calendar days of the purchase date.
Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.

All authorized returns must be in their new and original condition, include all components & gaskets, and cannot be disassembled or damaged due to incorrect installation. Returns missing gaskets or components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Parts that have been installed or altered are not returnable. Parts older than 10 days after invoice date are not returnable.

A 10% restocking fee is charged on all returns that are not the direct result of our error.

All orders are electronically processed and forwarded to the manufacturer immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice – Payment accepted e-mail. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST – Monday 8AM EST cannot be canceled, as they are processed over the weekend for shipment.

Missing or Physically Damaged Converters are easily diagnosed because this situation is very visible.

Thermal Failure: Is the fracturing of the Converters substrate after being plunged into standing water, ice or snow. Typically these Converter bodies will be clean with no evidence of overheating but with “empty shells” or broken pieces of substrate.

Over-Heating: Various fuel delivery or mis-fire issues can result in over-heating. This is typically indicated by the bluish purplish discoloring of the Converter body. It is important to resolve this issue because high temperatures or fuel burning in the Converter can quickly destroy the substrate.

Soot & Carbon Issues: Excess carbon and soot from a high mileage engine can migrate into the Converter lowering the efficiency of it over a short period of time. Excess carbon and soot can be remedied or cleaned up with various professional strength de-carbonizing products and procedures.